Our Warranty & Return Policy

Note - Replacement, Exchange or Refund policy is applicable only for the products which have technical issues within the warranty period. The customer should file a complaint on our website within 24 hours from the delivery date if the customer needs a replacement, exchange, or refund.

Refund can't be implemented if the product doesn't have any damage or technical issues.

Note- in case of a refund, the customer only gets the product price. No delivery charge and processing fee are included in this.

CUSTOMER SATISFACTION (STANDARD RETURN POLICY)
Return for replacement or exchange should do within 7 days Return for refund should do within 3 days Restocking Fee: Yes This is our Standard Return Policy. Items covered by this policy must be returned within 7 days of the invoice date. Will be applied Restocking Fee from 15%. Please visit the Customer satisfaction policy For more details and policy.

PROMOTIONAL, DEALS, SALE, DISCOUNT AND SELLING WITH SUPER LOW PRICE PRODUCTS STANDARD RETURN POLICY
Return for replacement: No replacement Return for refund should do within 24hrs Restocking Fee: Yes

This is our Standard Return Policy for Promotional, Deals, Sale, Discount Stock Clearance Sale, and Selling with Super Low Price Products doesn’t cover warranty/replacement/refund. Items covered by this policy must be returned for replacement within 24hrs of the invoice date and a restocking fee of 15% will be applied. Please visit Customer satisfaction policy For more details and policy. No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or super low price.

MOBILE PHONES, SMARTPHONES STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY
Return for replacement should process within 7 days. It must be unopened and in brand new condition. Return for refund should process within 3 days. The product must be unopened and in brand new condition. All products must be inside the box, the customer must call the FaBella Customer Care team within 24 hours to register the complaint.

Restocking Fee: Yes Warranty: As mention on FaBella's website. note: Mobile Phones or Smart Phones if we are selling with a warranty, we will indicate about warranty period in the invoice. If in the invoice we did not indicate warranty this is meaning Mobile Phone or Smart Phone without warranty! Branded Mobiles phones/Smartphone-warranty can be claimed from brand dealers or through FaBella (TRA Products only) This is our Standard Return and Warranty policy for Warrantied Mobiles Phones, Smart Phones. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (Qatar-Doha) will be free of charge within 7 days of the invoice date, after 7 days there will charge for pick-up and delivery. For exchanging & service product deliver charges will apply.

If the product has any of these conditions, the product will not accept for return, warranty, and replacement by us. They are:

Any physical damage Add the warranty period Mobiles Phones, Smart Phones that are missing the manufacturer label containing model number and part number Mobiles Phones, Smart Phones that are missing the manufacturer warranty label Mobiles Phones, Smart Phones that were missing parts, box, headphones, or any other accessories from the original box Returned without the original invoice Mobiles Phones, Smart Phones which not satisfying manufacturer warranty policy Mobiles Phones, Smart Phones which is not satisfying Customer Satisfaction policy

TABLETS STANDARD RETURN POLICY
Return for replacement should process within 7 days Return for refund should process within 3 days Restocking Fee: Yes Warranty: As Per Mention on FaBella Website. This is our Standard Return and Warranty policy for Tablets. Items covered by this policy can be replaced or exchanged within 7 days of the invoice date. Warranty pick & drop from customer location will be free of charge within 7 days of the invoice date. A delivery charge will be applied for exchanges.

If the product has any of these conditions, the product will not accept for return, warranty, and replacement by us. They are:

Any physical damage. Tablets that are missing the manufacturer label containing the model number and part number. Tablets that are missing the manufacturer warranty label. Tablets that were missing parts, box, headset, or any other accessories from the original box. Returned without the original invoice Tablets which not satisfying the manufacturer warranty policy. Tablets which is not satisfying the Customer Satisfaction policy.

LAPTOPS, NETBOOKS, AND DESKTOPS STANDARD RETURN POLICY
Return for replacement should process within 7 days Return for refund should process within 3 days Restocking Fee: Yes Warranty: As mention on the Fabella website This is our Standard Return and Warranty policy for Laptops and Netbooks. Items covered by this policy can be replaced exchange within 7 days of the invoice date. Warranty pick & drop from customer location will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply. Branded Laptops, Netbooks and Desktops warranty can be claimed from brand dealers or through FaBella (TRA Products only) If the product has any of these conditions, the product will not accept for return, warranty, and replacement by us. They are: Any physical damage Laptops and Netbooks that are missing the manufacturer label containing model number and part number Laptops and Netbooks that are missing the manufacturer warranty label Laptops and Netbooks that were missing parts, boxes adapters, or any other accessories from the original box Returned without the original invoice Laptops and Netbooks which not satisfying manufacturer warranty policy Laptops and Netbooks which is not satisfying the omer Satisfaction policy Laptops and Netbooks models which are coming with original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.

DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY
Return for replacement should process within 7 days Return for refund should process within 3 days Restocking Fee: Yes Warranty: As mention on the Zaincart website This is our Standard Return and Warranty policy for Warrantied Cameras. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar-Doha) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply. If the product has any of these conditions, the product will not accept for return, warranty, and replacement by us. They are: Any physical damage Cameras that are missing the manufacturer label containing model number and part number Cameras that are missing the manufacturer warranty label Cameras that were missing parts, boxes, headphones, or any other accessories from the original box Returned without the original invoice Cameras which not satisfying manufacturer warranty policy Cameras which is not satisfying Customer Satisfaction policy

DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR NON WARRANTIED MODELS ONLY
No return for a refund
No return for replacement within
No Restocking Fee
No Warranty

MOBILE PHONES, SMARTPHONES STANDARD RETURN POLICY FOR NON WARRANTIED MODELS ONLY
No return for a refund
No return for replacement within
No Restocking Fee
No Warranty

This is our Standard Return and Warranty policy for NON-Warrantied Mobiles Phones, Smart Phones. Items covered by this policy can't be returned.

REFURBISHED OR RE CERTIFIED LAPTOPS, NETBOOKS STANDARD RETURN POLICY
Return for replacement should process within 7 days Return for refund should process within 3 days No Restocking Fee Warranty: As mentioned on the FaBella website This is our Standard Return and Warranty policy for Refurbished or Re certified Laptops and Netbooks. Items covered by this policy can be returned within 3 days of the invoice date. Warranty pick & drop from customer location (Qatar-Doha) will be free of charge within 7 days of the invoice date. But delivery charges will be applied for exchanging products. If the product has any of these conditions, the product will not accept for return, warranty, and replacement by us. They are: Laptops and Netbooks that are missing the manufacturer label containing model number and part number Laptops and Netbooks that are missing the manufacturer warranty label Laptops and Netbooks that were missing parts, boxes, adapters, or any other accessories from the original box Returned without the original invoice Laptops and Netbooks which not satisfying manufacturer warranty policy Laptops and Netbooks which is not satisfying the Customer Satisfaction policy Laptops and Netbooks models which are coming with original Windows or any other software, after using them, activating or starting software can not be returned or replaced.

HEALTH AND BEAUTY PRODUCTS WARRANTY POLICY.
Health and Beauty products don’t cover any warranty/replacement/refund.

LINGERIE WARRANTY POLICY
Lingerie doesn’t cover any warranty/replacement/refund.

If any dispute arises on any case and remains unresolved, the rules and regulations as per the standards of the ministry of commerce and trade in the state of Qatar shall be applied as per the jurisdiction in the State of Qatar.